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Creating value for the world’s largest home improvement retailer through SAP solution in improving operational efficiency

The Client

Founded in 1978 and headquartered at Atlanta, Georgia, the client is the world’s largest home improvement chain operating as a home improvement retailer in the United States, Canada, and Mexico. The company provides its products and services through specialized stores. The company stores sell a range of building materials, home improvement products, and lawn & garden products, as well as provide various installation services. The company’s design center stores offer various interior design products and installation services for kitchens, baths, appliances, and flooring, as well as products for lighting, decorating, storage and organization.

The Project

The client operates nearly 2000 stores across North America. To help manage its business better and generate growth, the client turned to Quintegra for implementing SAP 4.7. Quintegra deployed SAP for the client in a phased rollout that empowers 325,000 associates with capabilities powered by SAP. Quintegra’s solution enables the client to enhance customer sales and service, better manage and utilize information from its 2000 retail stores across North America and integrate and improve business processes across its retail business.

The modules involved were Financial Accounting (FI), Controlling (CO), Materials Management (MM) and Project System (PS). Quintegra enriched the client’s customer experience with capabilities from SAP including interaction center capabilities for service, sales and customer chat, and customer-facing tools that support e-commerce and direct marketing. Quintegra’s SAP implementation methodology was aimed at enhancing the client’s functionality in merchandizing, supply chain planning, supply chain execution, customer relationship management, store management and enterprise management. With a combination of rich experience and core SAP capabilities that can be implemented in a modular approach, Quintegra’s retail offerings provides the underpinnings to a long-term, successful IT strategy for the client.

Value Created

Implemented a flexible, configurable solution that has been specifically tailored for the client’s requirements
Developed complex interfaces for integrating the various branches including new presence in Mexico
Incorporated best practices into a pre-configured template, allowing the client to move quickly to the phases of the project that drive results
Transformed the client’s supply chain and standardized information on an enterprise level
Customized SAP for merchandise management and point-of-sale data management to enhance the client’s supply chain visibility into available products and delivery dates
Developed a scalable solution to support the client’s retail operations as business needs change, while reducing time, risk, and cost
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