Information
Technology management is increasingly turn to application
management to stem the flow of money into its largest
financial sinkhole — the expense to maintain its
existing application portfolio. Enterprises have significant
investments in IT assets to execute their business and
derive appropriate returns. These investments are made
over a period and spread across the technology spectrum;
spanning from legacy platforms to client-server system
to more contemporary multi-tier browser based systems.
Early application management practitioners report 10%
to 30% reductions in maintenance costs and returns on
project investments within 12 months.
Quintegra helps software providers meet the challenge
of ongoing product support and maintenance with a
range of services designed to substantially lower
their maintenance costs and ensure timely response
and guaranteed service levels.
With teams staffed across our U.S. and Indian development
centers, Quintegra can serve as an extension of a
client’s support team, or provide turnkey, round-the-clock
support services. Our staffing model, which includes
a “shadow team” able to supplement the
core team as necessary, provides clients with greatly
enhanced flexibility in addressing special maintenance
and support needs.
Our application management
services encompass such activities as:
Application maintenance
Error tracking and debugging
Version upgrades
Version enhancements
Comprehensive user support
Helpdesk support
Technical troubleshooting
Performance monitoring
Performance testing
Quality assurance testing
Documentation development and maintenance
Quintegra’s application management outsourcing
services are backed by a decade of experience, mature
processes, and robust delivery systems. More important
is our commitment to go beyond service level agreements
(SLAs) and deliver consistent and lasting value. We
do this by building long-term partnerships with our
customers. Quintegra is a flexible organization and
can tailor the engagement model to suit a client’s
specific needs. Our offshore transition methodologies
speed up knowledge transfer and ensure that clients
can reap the benefits of sending applications offshore
as soon as possible.
Application Management Methodology
Quintegra follows a 4-step application management
methodology for cost optimizing maintenance of applications.
In step 1, we analyze and assess applications to adequately
plan for effective application management. In step
2, we actively shadow the client-side environment
and determine detailed SLAs. In step 3, we effectively
minimize operational risks through application management
takeover and finally in step 4, we monitor and regularly
report on the stability and performance of the application(s)
under management.
Through strong knowledge transfer processes, we thoroughly
document applications and build up a knowledge base
that is often better organized than what clients previously
had. And we work quickly. Thanks to our strong knowledge
transfer and change management core competencies,
clients can start seeing savings within 4 - 6 weeks,
as we mobilize high offshore staffing ratios to maximize
savings. We have been able to reach 50 FTE offshore
staffing levels in as little as 1 – 1.5 months,
and our 24x7 sourcing capabilities ensure high resource
ramp up for onsite, offshore and near-shore projects.
Once we have made the transition, our governance
process ensures that we keep meeting our promises
to clients. We constantly measure our performance,
using firm documented metrics, to show how well we
are meeting our quality, service level, and cost targets
- and then use this process as a tool for continuous
improvement.
Partnering with Quintegra
for application management services enable clients
to:
|
Improve
stability and efficiency of mission-critical
applications |
|
Refocus their
energies on strategic initiatives by handing over
the maintenance and enhancement of business applications
to a trusted and reliable partner |
|
Improve quality of service |
|
Keep their applications in line with the latest
technologies |
|
Migrate to new and emerging technologies |
|
Reduce total cost of ownership |
Quintegra can grow with clients’ needs. Because
we specialize in highly complex long-term engagements,
we are experts at managing efforts involving multiple
systems, spanning multiple teams, multiple locations,
and client organizations. Having made application
management as a core competency through dedicated
practice groups, we know how to manage and optimize
situations where multiple teams are interdependent.
Quintegra not only adheres to stringent Service Level
Agreements (SLA), but goes beyond them in enabling
clients to reduce the Total Cost of Operations (TCO)
for applications through application management services.
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